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FAQ
We inform you of everything you need to know for your stay.
2. Are pets allowed? Cost? KG limit?
No pets.
3. Do you have parking? Can large cars fit? Cost? Do you park well in the area?
Do you park well in the area? There is outdoor parking, with a large part of the covered spaces, the cost in summer is € 13 / day, € 10 / day for 5 or more nights (from June 22 to September 9). In winter always 5 euros / night. You park well in the area.
4. What kind of views do the rooms have? Cost?
The views are of the parking lot, the sea and the Coto, sea-coto view (pool) and side sea view have an additional cost.
5. Do you have late check out? Cost?
There is late check out, it depends on the season and subject to availability.
6. What does the TI include?
We do not offer all-inclusive packages; maximum full board without drinks at meals.
7. Do you have menus for celiacs or lactose?
There is a menu for celiacs and menus adapted to those allergic to lactose.
8. Can you change dinner for lunch at MP?
You can change dinner for lunch on a HB basis (as long as it is the same for the entire stay and notifying at least 2 days before arrival).
9. Do cots cost? Can 2 cribs fit in 1 room?
If we have. 5 euros / night, it is confirmed by putting it in the observations. Payment is made at the hotel upon arrival. You could see the option of putting 2 cots in exceptional cases.
10. Is the pool open?
From late spring as long as the weather permits until at least September 15, the closing date is generally extended as long as the weather permits (depending on weather conditions). At the moment it is open according to weather forecasts. The new 1 semi olympic 25x12 and another splash with small children's attractions, the old ones are not in use. (confirmed to October 2020).
12. Do you have a buffet? Includes drink?
Buffet for breakfast, lunch and dinner. Does not include drinks except coffee and machine juices in the buffet breakfast. In summer there is also a children's buffet. It is an assisted Buffet whereby the chef serves the customer, the customer cannot touch the food because there are transparent panels to improve security in times of pandemic. It has informative signage of good practice and recommended itineraries. There is also reduced capacity.
13. How is the sand on the beach?
Clear and fine.
14. Do you have a shower or bathtub?
Bathtub in most (98% of rooms).
15. Do you have Wifi? Cost?
There is free wifi throughout the hotel (also in the rooms).
16. Maximum capacity? 5pax even being a baby?
In the standard room the maximum capacity would be 2 adults and 2 children or 3 adults. You cannot fit an additional baby. Family room: 2 adults + 2 children + additional baby. There are 4 beds.
17. Are the children 2-12 years old?
3 years old is a child, 12 years old is an adult. (Confirmed with Maria José for reservations).
18. Gym cost?
Free for use by hotel guests. It has limited capacity, so reservations must be made on the day.
19. Animation for children / adults all year round?
Summer Program, from June 22nd to approximately September 16th:
- Free childcare service for children aged 1 to 4 (maximum 15 children).
- Eco-club for children aged 4 to 12, our mini-club focused on fun and ecology.
- A special Teenagers' Auditorium for ages 12 to 18.
- Themed workshops for ages 18 and over (ham carving, gin and tonics, etc.).
- Every night: mini-disco and mini-cinema, as well as shows for adults.
All free.
Outside of summer season:
- Daily activities for seniors and music for dancing in the evenings.
- Live performances on Thursdays, Fridays, and Saturdays.
- Themed programs depending on holidays.
20. Breakfast, lunch and dinner hours?
Breakfast: 8:30-10:30 a.m. Lunch: 1:00-3:30 p.m. Dinner: 8:30-10:30 p.m.
Minimum hours during the summer season.
These hours may be extended or modified depending on the hotel's needs. The official hours for each season will be posted at the restaurant entrance or reception desk.
21. Measures of the extra? Are they comfortable? Folding type?
1.20m sofa bed is comfortable, if there is a problem you can put a more stable mattress.
22. Standard room meters?
22 m2.
23. Double bed?
Very few. Most rooms have two single beds (1.05 m). These can be joined with an Italian cover that provides comfort similar to a double bed.
The sofa bed is 1.10 m wide.
24. How far is the beach?
Direct access through the pool areas, about 2 minutes. Doñana beach.
25. In what year was the hotel built?
He is 30 years old, from 1990. Last major reform in 2006. Subsequently, since 2014 deep reforms and investments have been made annually.
26. Availability?
If it appears that there is no availability, there is none.
27. Connecting rooms?
Yes, it has 8 family rooms; you would need to call reception to guarantee yours. All have sea views, and some are on an upper floor. There are also 10 connecting rooms, some with partial sea views.
28. Rooms for the disabled?
If available, with shower (4 units).
29. Bars, restaurants, shops, supermarkets ... in the surroundings?
Shop at the hotel, the nearest supermarket is about 3 km away.
30. Can I pay with the card of a person who is not staying at the hotel?
You can pay and you don't need to send authorization, just put it in the comments.
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